How can we help?
Short answers written from how RooF actually works, not from promises.
Getting startedTrial, account and your first computerTroubleshootingError messages, slow picture, ended sessionsKeyboard & controlsToolbar, touch, TV and gamepadsFilesRooF-Drive and what stays between sessionsRooms & classesInvites, live class and the screen wallBalance & paymentsTop-up codes, per-minute billing, plans
Most asked
Contact us
Write to the RooF team and we reply by email. Include the session id if the problem is in a computer.
- Before writing: check the status page to see whether the service is up.
- For a balance issue: include your account email and the time of the charge.
- For a security issue: put “Security” in the subject.